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ReservHOTEL System Login will be provided to you once you sign up for our services.

If you know your login, but LOST PASSWORD, follow the directions in our ReservHOTEL manual and your password will be emailed to you if we have your correct email address.

Online Owner Servies
Proudly provided by Palm Springs Rental Agency

Commision rates and Property Management Services listed near bottom of this page.

For your convenience, the following online services are available.

  1. Check bookings and REAL TIME availability calendar.
  2. Make owner block reservations and guest reservations in REAL TIME.
  3. View and print monthly statements.
  4. View property history of past and future rentals.
  5. Choose to clean or not clean for owner block reservations.
  6. View maintenance work orders online.

You may choose from one of two reservation types: :

  1. No Cleaning: Choose "Owner reservation" the default option 1.
  2. Yes Cleaning: Use "Guest of owner reservation" option 2.

If you will personally occupy your home, please put your name in the name field. If your guest will occupy your home, please use the guest name.

If you want your unit to be cleaned after the reservation, please choose GUEST OF OWNER as the reservation type even if you will be occupying your home. You may also put notes in the note section, but please copy the notes and email them directly to the owner mail address. We do not always see notes on reservations prior to occupancy so it is very important that you send us a separate email for reservation notes and requests.

Owner Arrivals / Cleaning Policy

Arrival 3:00pm and departure 10:00am. Upon guest departure, housecleaning is scheduled for as soon as possible and is dependent upon the individual cleaner’s schedule and the expected arrival time of the next guest. We will always try to have your unit in "ready" condition upon your arrival, but guest arrivals are prioritized first. If your arrival date is the same as the guest departure, (a turn-around-clean) housekeeping may not be able to have your unit ready upon your arrival. Cleaning crews will not clean if you or other persons are in the home. Please try to schedule your arrival 1 day or more after guest departures, particularly in season and on holidays. If you arrive without an owner block reservation, or prior to the normal check-in time of 3:00 pm, or prior to housekeeping inspecting the unit, PSRA will not clean or inspect the unit until the next scheduled "guest pre-arrival clean," for which you will be billed. If your reservation is an "owner-block clean" the unit will be cleaned upon your departure, for which you will be billed. Most importantly, if housekeeping has not inspected the unit prior to your arrival, any potential excess cleaning, including carpets, and/or damages, will not be charged to the previous guest. Cleaning crews that arrive for a scheduled clean and leave because you are in the home and not on calendar bill $30.00 for lost time and scheduling. Lastly, guest pre-arrival cleans are mandatory regardless whether you cleaned yourself or not. The above policies are strictly enforced and there are no exceptions.

Mandatory Annual Deep Clean.

Check Your Web Page

Please check your unit description and amenities for accuracy. Please inform us immediately if you notice any mistakes in your online property description or amenities. We encourage you to write a glowing description of your property and email it to us.

You should have an owners manual in your home for guest usage. Please provide us with a copy via email for electronic storage. If you have not written a user manual for your home, please do so. Guests really appreciate it and so do we!

Short List of Services

Seasonal/Vacation Management Fees
2 days to 180 days

  • Routine reservation: Commission = 20% to 25% based on contract
  • Homeowner referred first time guest reservation: Commission = 10%
  • Reservation "booking" fee is $20.00 per reservation and is refundable if reservation cancels.
  • No reservation "booking" fee for "Owner Visits" when you block your unit for yourself or non-paying relatives or guests.
  • Maintenance and Repairs and Owner Blocks with Cleaning. A transaction fee of only $5.00 is added to all work orders/invoices/purchase receipts. Our job is to find you quality repair persons at the best possible price. We do not charge you a percentage based on the cost of the repair. Nor do we request or accept "commissions" from repairmen, pool men, gardeners, painters, etc.
  • Trip/Time/Travel Fee: $25.00 minimum. Example: If we travel to your unit to light a furnace or a water heater or need to purchase a replacement item for your home.
  • A 2% fee is charged to the owner for all credit card payments. Guests may pay a maximum of 30 days rent via credit card thereby limiting this expense. We encourage guests to pay via check.
  • From time to time, a tour or travel agent commission fee, not to exceed 5% may be charged.
  • Once per year each January a $180.00 internet fee, we do not charge a sign up fee or charge for initial set of property photographs.

Seasonal Reservation/Lease Management Fees
181 days to 364 days

  • Commission negotiable: Minimum = 10%, Maximum = 30% based upon circumstances at time of booking.
  • Reservation "booking" fee = $40.00 upon occupancy
  • Late fees collected from delinquent tenants: commission = 30%
  • Other fees same as above.

Annual Lease/Month-to-Month Rentals
365 days or more

  • Management Commission fee = 10%
  • New tenant procurement fee = $40.00 upon occupancy
  • Other fees same as above.
  • Online fee of $60.00 per year.

 

 


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